Terms & Conditions

1. Agreement

Blue Agency operates this website and provides branding, advertising, content production, web development and social media services. These terms apply to every visitor and to every client engagement that is not covered by a separate signed agreement.

If you do not accept these terms, please do not use the site.

2. What we sell

We sell services, not physical products. Every engagement is defined by a written proposal or scope of work that sets out the deliverables, the timeline, the number of revision rounds and the fee. Nothing on this website — including service descriptions, portfolio pieces and indicative figures — is a binding offer or a guaranteed price.

3. Using this website

You agree not to:

• Copy, republish or resell any part of the site, its copy, its imagery or its code without written permission.
• Attempt to gain unauthorised access to the site, its dashboards or its APIs, or to probe, scan or test its security.
• Use automated tools to scrape the site at a rate that degrades it for other visitors.
• Submit false information through our forms, or use them to send unsolicited commercial messages.

4. Enquiries, quotations and engagement

Sending an enquiry does not create a contract. A project starts when we issue a proposal and you accept it in writing, and when any agreed advance payment has been received. Quotations are valid for thirty days unless the proposal says otherwise, and are based on the scope described in them.

5. Fees, invoicing and payment

• Fees, currency and the payment schedule are stated in the proposal. Unless agreed otherwise, projects start against an advance payment.
• Invoices are payable within the period stated on them. Work may be paused on overdue accounts.
• Prices exclude VAT and any other applicable taxes, duties, media spend and third-party costs, which are billed in addition.
• Third-party costs paid on your behalf — media buying, stock licences, printing, talent, hosting — are recharged at cost unless the proposal says otherwise.

6. Changes, cancellation and non-refundable fees

Additional deliverables, extra revision rounds or a change of direction after approval are treated as new scope and quoted separately.

You may cancel a project in writing at any time. Because we sell time and creative work rather than goods, fees for work already performed and third-party costs already committed are non-refundable, and any advance is applied against them first. If the balance is in your favour after that reconciliation, we refund the difference. There is no returns process, because there is nothing to return.

7. Your responsibilities

• Provide the brief, brand materials, approvals and feedback we need, when we need them. Timelines assume you do.
• Make sure you own or are licensed to use every logo, image, font, name and claim you send us.
• Check deliverables before they are published or printed. Once you approve a file, you accept it as correct.

8. Intellectual property

The website, its design, its copy and the Blue Agency name and marks belong to us. Nothing on this page transfers them to you.

For client work, ownership of the final approved deliverables transfers to you once the engagement has been paid for in full. Until then we retain all rights in them. Working files, unused concepts, our internal tools and any third-party assets we licensed for the project stay with their respective owners, and remain subject to the licence terms they came with.

Unless you ask us in writing not to, we may show completed work in our portfolio, on this site and on our social channels.

9. Confidentiality

Each side will keep the other's non-public commercial information confidential and use it only for the project. This survives the end of the engagement.

10. Third-party platforms and results

Campaigns run on platforms we do not control — Meta, Google, TikTok, LinkedIn and media owners among them. Their policies, approval decisions, pricing and outages are theirs, not ours.

We apply professional skill and experience, but we do not guarantee any specific commercial outcome: reach, engagement, ranking, leads or sales. Any figures we give are estimates based on comparable work.

11. Disclaimers

The website is provided as it stands. We do not warrant that it will be uninterrupted or error-free, or that every piece of information on it is current at the moment you read it.

12. Limitation of liability

To the extent the law allows, Blue Agency is not liable for indirect or consequential loss, lost profit, lost revenue, lost data or lost business opportunity. Our total liability for any claim connected to an engagement is limited to the fees you paid us for the part of the work the claim relates to. Nothing here limits liability that cannot be limited by law.

13. Indemnity

You agree to hold us harmless against claims arising from material you supplied, from claims you asked us to make in your advertising, and from your use of deliverables outside the agreed scope or licence.

14. Force majeure

Neither side is liable for delay or failure caused by events outside its reasonable control, including regulatory action, platform outages, industrial action, extreme weather and civil disruption.

15. Privacy

Our Privacy Policy explains how we handle personal data and forms part of these terms.

16. Governing law

These terms are governed by the laws of the Arab Republic of Egypt. The competent courts of Giza and Cairo have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer rights you have where you live.

17. Changes to these terms

We may update these terms as our services change. The current version is always the one on this page, and the date at the top tells you when it was last reviewed. Changes do not apply retroactively to a project already under way.

18. Contact

Blue Agency — 10 Dr. Hanem St., behind Le Méridien Hotel, Remaya Square, Giza, Egypt. Email info@blueagency-eg.com or call +20 110 101 1396.